HCL is a $6.3 billion leading global technology and IT enterprise
comprising two companies listed in India – HCL Technologies and HCLInfosystems. Founded in 1976, HCL is one of Indiaâ™s original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Walk in for Fresher ( 2011&2012 passed outs only )- BCA/ B.Sc. (CS /IT / Mathematics / Statistics)/ B.Tech (CS, IT, ECE, EEE, ENI)
Walk in Date: 29th April 2013
Time: 10 AM 4PM
Qualification: BCA/ B.Sc (CS / IT / Mathematics / Statistics) / B.Tech(CS, IT, ECE, EEE, ENI) 2011 & 2012 passed outs only.
Percentage cut-off 60% throughout in academics
Designation : Trainee
Candidates should be willing to join immediately
QUALIFICATION CRITERIA
Location : Noida
Experience: 0 to 1 yrs
Education : (UG - B.Tech/B.E. Any Specialization, Computers,Electrical, Electronics/Telecommunication, BCA Computers, B.Sc Any Specialization, Computers, Maths, Statistics) AND (PG Any Postgraduate, Any Specialization, Post Graduation Not Required) AND ( Doctorate Any Doctorate, Any Specialization, Doctorate Not Required)
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Skills:
Note 1: Good Communication Skills
Note 2: Immediate joinees
Note 3: Willing to Work in Night Shifts
Note 4: Technical / Networking Infrastructure
Note 5: No standing arrears
Job Description :
1) BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics /
Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of
basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
5) Independent troubleshooting within SLA
6) Adherence to standard operating procedures / work instructions
7) Ensure quality of ticket closure and queue assignment
8) Maintain track specific records and Vendor management
9) Identify avenue for value adds and present value add summary
10) Participate in Talent Management meetings sharing and acquiring knowledge
11) Update the knowledge base - Technically upgrade across versions of environment when required
12) Participation in Monthly steering committee meetings (as required)
13) Participate in monthly QA audits
14) Monitoring and Management of various IT Infrastructure components
15) First level of Troubleshooting based on Standard Operating Procedures
16) Other tasks to complete SOPs based tasks
17) Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of O.
18) For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
19) Responsible in providing voice support to the clients and online technical resolution
20) Basic technical knowledge of PCs
21) Knowledge of MS Outlook troubleshooting, Internet and Networking
22) Technical knowledge of operating systems like Windows XP Interested candidates should walk in with their resume with 2 recent passport size photos
Walk-In Address:
IILM Graduate School of Management,
College of Engineering and Technology,
18 Knowledge Park - II,
Greater Noida -201 306.
For More details Visit here
